If you need help, you can contact us via our contact form.
You can also call us on 020 8050 0771. We are more than happy to answer any questions or help give advice.

Our team are available Monday to Friday 8:30am-4:30pm (GMT)

Once an order has been placed, we’ll do our best to accommodate any requests, however we can’t guarantee changes due to the volumes of orders being received — especially on Mondays, bank holidays, and during busy seasonal periods. We recommend double-checking all details before placing your order to avoid disappointment.

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, American Express, Paypal, Apple Pay, Google Pay and Klarna.

We offer free Standard Delivery on all UK orders, with a guide time of 2 working days from the date of dispatch.

You can also choose from Next Day Delivery (for orders placed before 3pm) and Saturday UK Delivery at checkout if you want your order to arrive sooner.

For more delivery information and International postage, please refer to our dedicated Delivery Information page. 

We offer refunds or exchanges within 28 days of purchase for all unpersonalised items, provided they’re returned in their original condition and packaging.

Please note:

• We do not accept returns or exchanges on earrings for hygiene reasons.
• Exchanges must be for the same or higher value.
• Sale items are non-refundable and non-exchangeable.

If a personalised item is faulty we will happily work with you to replace the product or resolve the problem.

Please refer to our Returns Information section for further details.

Please let us know that you are returning your order by emailing info@hurleyburley.com.

You can return your order using the returns label available at this link:
https://www.royalmail.com/track-my-return/create/2310

Please include the following information in your return:

1 Your order number

2 Ordering customer name, if different to your own

3 Email and telephone contact details

4 Details of the website/company your order was originally placed with

Send your return to:

HurleyBurley London Ltd
1st Floor,
5-9 Hatton Wall,
London EC1N 8HX

For further details, please visit our dedicated Delivery & Returns page.

If a personalised item is faulty we will happily work with you to replace the product or resolve the problem.

We always engrave your personalisation exactly as you have requested. However, please note that our expert engravers may adjust the spacing or layout slightly if needed to suit the shape and size of the product or tag. This ensures your engraving looks as balanced and beautiful as possible.

Absolutely! Our qualified engravers are able to engrave in the language or script of your choosing - just enter it as you would like it to appear on the personalisation page.

Most Hurley Burley products will be packed in a complimentary gift box, tied with a ribbon. Packaging will usually be shown on the product page.

We are happy to include a Hurley Burley gift note with your gift message free of charge. This service is available at the checkout.

We do not include prices on our order slip, so rest assured, this won't go out with your order if you are sending your order directly to your gift recipient.

Yes! You can add your own gift message to any order at checkout. This will be printed in our handwriting style on branded card paper.

If you received a discount code directly from us but are struggling to apply it, please drop us an email at info@hurleyburley.com so we can investigate this for you.

Please make sure you're using the same email address at checkout that the code was sent to, that the code hasn't already been used, and that the items in your cart are valid for the discount code being used.

If you’re experiencing issues with a discount code found on a third-party website, it is likely this is not a genuine code.

Please note that during promotional periods, it is not possible to apply additional discount codes on discounted items.

If you are ordering more than three of the same product, please get in touch to see if your order will be eligible for a discount.

Our jewellery is designed to be incredibly durable and, with the right care, can last a long time.

For the best protection, we recommend avoiding contact with water or beauty products like perfume and hairspray, which might cause tarnishing. For more information on how to care for your pieces, please refer to our dedicated care page.

At Hurleyburley we’re committed to quality and making our customers happy, and that’s why all of our products come with full warranty cover for a whole year to give you peace of mind on your purchase.

We offer one year's guarantee on all our products. The guarantee lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as silk, leather or waxed cotton. Please note the special care instructions issued with your purchase.

Items that have been worn will not be replaced or credited unless it is clear that there is a manufacturing fault.